1. Acceptance of Terms

Welcome to Build & Blend. These Terms of Service ("Terms") govern your use of our website, mobile application, and services (collectively, the "Service") operated by Build & Blend ("we," "our," or "us").

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these Terms, then you may not access the Service.

2. Description of Service

Build & Blend is a premium healthy fusion quick-service restaurant (QSR) that offers:

• Customizable Mexican, Mediterranean, and Indian fusion cuisine
• Online ordering and delivery services
• Dine-in and takeaway options
• Nutritional information and dietary customization
• Community engagement and wellness programs

3. User Accounts

3.1 Account Creation

To access certain features of our Service, you may be required to create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your account information
• Keep your password secure and confidential
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use

3.2 Account Termination

We reserve the right to terminate or suspend your account at any time for violations of these Terms or for any other reason at our sole discretion.

4. Orders and Payments

4.1 Order Placement

When you place an order through our Service:

• You are making an offer to purchase products at the listed prices
• We reserve the right to accept or decline your order
• Order confirmation constitutes acceptance of your offer
• All orders are subject to availability

4.2 Pricing and Payment

• All prices are listed in Indian Rupees (INR) and include applicable taxes
• Prices may change without notice
• Payment is due at the time of order placement
• We accept various payment methods as displayed during checkout
• Delivery charges may apply based on location and order value

4.3 Order Modifications and Cancellations

• Order modifications may be possible before preparation begins
• Cancellation policies vary based on order status and timing
• Refunds will be processed according to our refund policy

5. Delivery and Pickup

5.1 Delivery Service

• Delivery times are estimates and may vary due to factors beyond our control
• Delivery is available within our designated service areas
• You must be available to receive your order at the specified address
• We are not responsible for orders left unattended at your request

5.2 Pickup Service

• Pickup orders must be collected within the specified timeframe
• Valid identification may be required for order pickup
• Uncollected orders may be disposed of after a reasonable waiting period

6. Food Safety and Allergies

6.1 Food Safety

We maintain high food safety standards and follow all applicable regulations. However:

• Food should be consumed promptly after delivery or pickup
• We are not responsible for food quality issues arising from improper storage
• Report any food safety concerns immediately

6.2 Allergies and Dietary Restrictions

• We provide ingredient information to the best of our ability
• Cross-contamination may occur in our kitchen facilities
• You are responsible for informing us of any allergies or dietary restrictions
• We cannot guarantee that our food is completely free from allergens

7. Intellectual Property

The Service and its original content, features, and functionality are owned by Build & Blend and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

• You may not reproduce, distribute, or create derivative works without permission
• Our trademarks and logos may not be used without written consent
• User-generated content remains your property but grants us usage rights

8. User Conduct

You agree not to use the Service to:

• Violate any applicable laws or regulations
• Transmit harmful, offensive, or inappropriate content
• Impersonate others or provide false information
• Interfere with or disrupt the Service
• Attempt to gain unauthorized access to our systems
• Use the Service for commercial purposes without permission
• Harass, abuse, or harm other users or our staff

9. Privacy

Your privacy is important to us. Please review our Privacy Policy, which also governs your use of the Service, to understand our practices regarding the collection and use of your personal information.

10. Disclaimers and Limitation of Liability

10.1 Service Availability

We strive to provide uninterrupted service but cannot guarantee:

• Continuous availability of the Service
• Error-free operation
• Compatibility with all devices or systems

10.2 Limitation of Liability

To the maximum extent permitted by law, Build & Blend shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, data, or business opportunities
• Damages exceeding the amount paid for the specific order
• Issues arising from third-party services or delivery partners

11. Indemnification

You agree to indemnify and hold harmless Build & Blend, its officers, directors, employees, and agents from any claims, damages, or expenses arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any rights of another party
• Any content you submit or transmit through the Service

12. Refund and Return Policy

12.1 Refund Eligibility

Refunds may be provided in the following circumstances:

• Order cancellation before preparation begins
• Significant delays beyond estimated delivery time
• Food quality issues reported within a reasonable timeframe
• Incorrect orders or missing items

12.2 Refund Process

• Refund requests must be submitted within 24 hours of order completion
• Refunds will be processed to the original payment method
• Processing time may vary depending on payment method and bank policies

13. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of the Service after changes constitutes acceptance of the modified Terms.

14. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising from these Terms or your use of the Service shall be subject to the exclusive jurisdiction of the courts in New Delhi, India.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the remaining Terms will remain in full force and effect.